Global Channel Director B2C

Under the responsibility of the VP in charge of Channel Management, your mission will be to:

• Adress major SOMFY challenge regarding the channel
• Professionalize channel management across the company to significantly grow SOMFY presence in B2C in relevant geographies

Role definition

Develop knowledge & generate and share insights

• Identify customer & consumer needs and business opportunities within the channel.
• Understand trends (channel, consumers) and competition (product, pricing, promotions, sales)
• Share & deploy channel and consumer knowledge (segmentation, end to end journey, pain points, business needs…)

Prioritize and strategize

• Contribute to the growth and profitability of the B2C business through the development and implementation of short-term marketing plans and long-term strategies (encompassing both online and offline experience) across multi-region business
• Drive positioning of relevant Somfy PLs in key B2C channels, ensure consistency with other distribution channels
• Address the main strategic SOMFY’s challenges regarding this channel (E-commerce growth, consolidation and digitalization of retailers, increased service expectations of consumers, etc)
• Specify and recommend the resource allocation mix to drive the channel (salesforce, communication, customer service center, end-to-end digital experience...)
• Make recommendations to develop and introduce new products & new services to drive sales and gain share.

Engage and execute

• Serve as a liaison between sales and product management.
• Support Business Areas and Units to develop this channel
• Act as a champion in communicating and executing B2C strategies and goals throughout the business; Support the countries to develop this channel
• Develop programs to drive sales through B2C channel and animate target customer communities (events, online tools/applications, etc.)

Monitor progress and manage performance

• Analyze and evaluate channel performance (relevant product categories/geographies) with the selection of leading and lagging performance indicators
• Propose and monitor corrective actions when needed

Demonstrated experience and proven track record

• Retail online or offline (with strong preference online)
• B2C/Consumer Channel (e.g. Consumer Packaged Goods)
• 10+ years of experience in the above fields with a strong Marketing background
• International experience

Skills

• Analytical
• Global vision/high-level perspective & ability to draw meaningful conclusions from multiple sources; Ability to generate insights
• Marketing (Strategic & Operational)
• Influencing skills, leadership; Strong ability to embark & engage others
• Very close to the field (customers intimacy)
• Able to think both strategically and operationally to drive closed-loop execution
• Excellence in presenting complex ideas and outcomes in a clear and easy to understand way
• Excellent communication and interpersonal skills

Typical relevant background

• Management Consulting background with demonstrated experience in Consumer Goods/eCommerce strategy & execution
• Retail category manager
• B2C channel manager in large Window Fashion player/corp.

Location

This position can be held in Amsterdam (NL), Leeds (UK) or New Jersey (US)

Everyone around the world aspires for themselves and their loved ones to enjoy a safe, healthy and environmentally friendly living environment. To meet the essential need of improving living environments, Somfy Group creates innovative solutions for homes and buildings, in three key areas:

• comfort and well-being for everyone of all ages,
• the security of people and property,
• protection of the environment. Somfy Group, through each of its subsidiaries and brands, is committed to making these innovations accessible to as many people as possible.

As a genuinely local player on five continents, Somfy adapts its products to the needs and characteristics of each of its markets. Somfy wants to contribute to the development of its customers and their partners by constantly striving for excellence in its products and services.